• What should I do if I have wastewater surfacing, have a shutoff valve issue or notice a leak in the system?
    Surfacing wastewater at the riser lid could be from a failed pump, back-flow preventor, plugged filter power outage, or a combination. Surfacing wastewater in other locations might indicate a different issue, e.g., a broken line. You should call a STEP Association Board member and alert them to the problem. Please try them all until you reach a person. Work on any shutoff valve or system issue requires coordination with others in the community as portions of the system must be shut down.